Privacy policy
Draft for legal review. If the Arabic and English texts differ, the Arabic text prevails.
What we collect
Your phone number and name, the delivery addresses you save (a map point and a description of the building), your orders and points, an entrance photo if you add one, and a random id for your device.
For merchants: store details, products and photos. For drivers: your vehicle type and photos, where you live if you add it, and your location while you work.
If a login is refused because you are outside our service area, we keep your number, name and approximate area so we can contact you if the service expands.
Why
To take and deliver your orders, verify your number, prevent prank orders, and calculate points.
We send no marketing messages. If we add any later, they will need a separate choice from you.
Who sees your data
The store and the driver see your name and address only during the order. Your phone number is seen only by the driver who picked up your order, until 15 minutes after delivery, and by our team. Two hours after an order ends, your name, number and address leave that order for the store and the driver.
You see the driver's location only from pickup until delivery. We do not sell your data.
Where it is stored
Data is stored with a cloud provider in the European Union (Frankfurt), and photos with an image storage and delivery provider.
Keeping and deleting
You can delete your account in the app (Settings, then “Delete my account”), or ask for deletion on the “Delete account” page of our website without logging in. We do it within 30 days, and logging in again before then cancels it. From a customer account we delete the whole account: login, name, number, addresses, photos and points. From a merchant or driver account we delete only that role and its data.
Old orders keep a copy of the name, number and address for 3 years from each order as a legal precaution, then we remove it. Order records stay as the law requires, and your personal data is removed from them.
Contact
For any question about your data, open a chat in the Support section of the app.